This Privacy Policy explains what personal data ace291 collects from members in the Philippines, how that data is used, and the rights you have over your own information. By registering an account or using the platform, you confirm that you have read and understood this policy.
ace291 is an online sports betting and casino-style entertainment platform serving registered members in the Philippines. This Privacy Policy governs the collection, processing, storage, and use of personal data submitted by members and visitors through the ace291 website at ace291.club. We are committed to handling your personal information responsibly and in compliance with applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions about this policy or about how your data is being processed, you may contact the ace291 support team at [email protected]. We will make every reasonable effort to respond to data-related enquiries within a timely manner.
When you register an account on ace291, we collect personal information that is necessary to verify your identity, process your transactions, and operate your account in accordance with our legal obligations. This includes your full name, date of birth, residential address in the Philippines, mobile number, email address, and the payment details you provide when making deposits or requesting withdrawals. During the account verification process, we may also request a copy of a valid government-issued ID, such as a Philippine passport, driver's licence, or UMID card, in order to confirm your identity and age eligibility. We additionally collect technical data generated by your use of the platform, including your device type, browser type, IP address, session duration, and the pages or features you interact with during each visit. This technical data helps us improve platform performance, detect suspicious activity, and maintain the security of all member accounts.
The personal data we collect from you is used exclusively for the purposes of operating your ace291 account and delivering the services you have signed up for. Specifically, we use your data to process account registrations and verifications, facilitate PHP deposits and withdrawals through your chosen payment method, communicate with you about your account activity, transactions, and any platform updates that may affect your use of the service. We also use your data to comply with our legal and regulatory obligations, including anti-money laundering checks and age verification requirements that apply to licensed online gaming operations in the Philippines. Where you have opted in to receive them, we may use your contact details to send you information about promotions and offers available on ace291; you can withdraw this consent at any time by contacting the support team. We do not use your personal data for any purpose that is incompatible with the purposes described in this policy.
ace291 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes under any circumstances. We may share your data with carefully selected third-party service providers who assist us in operating the platform — for example, payment processors who handle PHP transaction clearing, identity verification providers, and technology partners who support platform infrastructure. All such third parties are required to handle your data securely, to use it only for the specific purpose for which it was shared, and to comply with applicable Philippine data privacy requirements. We may also disclose your personal information to law enforcement agencies, regulatory authorities, or courts in the Philippines where we are legally required to do so, such as in response to a valid court order or a regulatory investigation. Outside of these limited circumstances, your data is kept strictly within the ace291 organisation and its authorised service partners.
We retain your personal data for as long as your ace291 account remains active and for a reasonable period thereafter, in accordance with our legal obligations and internal data retention policies. Under Philippine anti-money laundering regulations, certain transaction records and identity verification documents must be retained for a minimum period even after an account has been closed. Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you. If you request the closure of your account, we will initiate the deletion process in line with these retention requirements and will confirm the outcome to you by email. We do not retain your data for longer than is necessary for the purposes described in this policy.
As a registered member of ace291 based in the Philippines, you have a number of rights over your personal data under the Data Privacy Act of 2012 and its implementing rules and regulations. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, the right to correct any inaccurate or incomplete information on your account, and the right to object to certain types of processing in circumstances specified by law. You also have the right to request the erasure of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. To exercise any of these rights, please send a written request to [email protected] with sufficient detail to allow us to identify your account and respond appropriately. We will acknowledge your request promptly and aim to resolve it within the timeframe required by applicable law.
The ace291 website uses cookies and similar tracking technologies to ensure that the platform functions correctly on your device and to improve the overall browsing experience for members in the Philippines. Essential cookies are required for the platform to operate — for example, to keep you logged in during a session and to remember your preferences — and these cannot be disabled without affecting platform functionality. We also use analytics cookies to understand how members navigate the platform, which pages are most visited, and where technical issues may be occurring, so that we can make targeted improvements. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may limit your ability to use some features of the platform. We do not use cookies to track your activity across unrelated third-party websites.
ace291 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include the use of encrypted connections (HTTPS) across the entire platform, secure storage of account credentials, and access controls that limit which staff members can view or process member data. We conduct periodic reviews of our security practices to ensure they remain appropriate given the nature of the data we hold and the risks presented by the online environment. While we work hard to maintain robust security standards, no online system is entirely immune to risk, and we encourage all members to take personal responsibility for their account security by using a strong, unique password and keeping their login details confidential. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant Philippine regulatory authority and, where required, the affected members in accordance with our legal obligations.
The ace291 platform is strictly intended for adults aged 18 and above, and we do not knowingly collect or process personal data from anyone under the age of 18. During the registration process, all applicants are required to confirm their age, and we conduct identity verification checks to support this requirement. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account without delay. Parents or guardians who believe that a minor may have registered on the platform are encouraged to contact the support team at [email protected] as soon as possible so that the matter can be resolved promptly. We take the protection of minors online extremely seriously and are committed to maintaining an adult-only environment on our platform.
ace291 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When material changes are made, the revised policy will be published on this page and will take effect immediately upon publication. We encourage all registered members to review this page periodically to stay informed about how their personal data is being handled. Your continued use of the ace291 platform after any update to this policy constitutes your acceptance of the revised version. If you have questions about any change or about how a specific update affects your data rights, please contact us at [email protected] and we will be happy to clarify.
Here are the most common questions from ace291 members about how their personal information is collected, stored, and protected on the platform.
The FAQ page covers the most common queries from Philippines members in plain, easy-to-read language. If you are ready to get started, registration on ace291 is free and takes only a few minutes on any mobile browser.